Can I download a document directly from an email notification?

Documents that have been added to a conversation can be downloaded directly when interacting with an email notification related to the conversation. To download directly without having to enter the application, just click on the ‘Download File’ option displayed next to the document title on your email notification.

For direct access, you must be currently logged into the application, otherwise you will be asked to submit your login credentials before you can access the document. We have this behaviour in place to ensure that documents uploaded to the application remain secure, ensuring that only users that have the correct permissions can interact with them. 

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