Manage Comment Templates on the Admin Property Dashboard (found in the ‘Resource Management' section) allows you to view, create, edit and delete comment templates that will apply to all events at the property you are administering. These templates will be available for selection in any conversation by any User with access to the property. The only difference between comment templates created in the Resource Management area and the templates created by a user in 'My Account' is that 'personal' comment templates are only accessible to the user that created them.
To create a Comment Template for your property, click on the New Comment Template option displayed at the top right of the page. To manage existing templates, click on the cogwheel icon displayed next to the template you wish to edit to make your amendments.